Cookie Policy

This policy sets out information about our use of Cookies on our website.
"We" or "us" means Perfect Stays® Limited (registered company number 07436644).
Our registered address is 10b Palmers Way, Trenant Industrial Estate, Wadebridge, Cornwall PL27 6HB
“Website” means http://www.perfectstays.co.uk.
We are registered with the Information Commissioner's Office as a data controller under number ZA217780.

If you wish to contact us, please email info@perfectstays.co.uk

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

The Cookies we use on our website

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:

Webboxcms

Purpose: This cookie keeps track of a user's session using a unique identifier for essential functionality. This includes the ability to login and submit a booking through the checkout.

Controller: Our cookie

Further information: This is a persistent cookie and expires 30 days after the user's most recent visit.

Remember_Me_Front

Purpose: This cookie keeps track of whether you would like your login details remembered when logging in.

Controller: Our cookie

Further information: This is a persistent cookie and expires 7 days after the user's most recent visit.

Favourites

Purpose: This cookie allows you to favourite properties you like without the need to login.

Controller: Our cookie

Further information: This cookie expires after 30 days.

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

Advanced functionality, Analytics and Performance

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We would like to use the following optional advanced functionality, analytics and performance cookies:

_ga

Purpose: This cookie is associated with Google Analytics (including Google Analytics 4) and helps us track the performance of our website. 

Controller: Third party cookie.

Further information: This cookie expires after 2 years. For more information visit: https://policies.google.com/technologies/ads

_gcl_au

Purpose: This cookie is associated with Google Adsense and helps us experiment with advertisement efficiency across websites.

Controller: Third party cookie.

Further information: This is a persistent cookie and the expiry time varies. For more information visit: https://policies.google.com/technologies/ads  

_gid

Purpose: This cookie is associated with Google Universal Analytics and helps us track the performance of our website.

Controller: Third party cookie.

Further information: This cookie expires after 24 hours. For more information visit: https://policies.google.com/technologies/ads

_hjid

Purpose: This cookie is associated with Hotjar and helps us improve our website experience.

Controller: Third party cookie

Further information: This cookie expires after 1 year. For more information visit: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information

liveagent_oref

Purpose: This cookie is associated with Live Agent and helps us implement the live chat service on our website.

Controller:Third party cookie

Further information: This cookie expires after 10 years. For more information visit: https://support.liveagent.com/709382-Cookies-used-by-LiveAgent

liveagent_ptid

Purpose: This cookie is associated with Live Agent and helps us implement the live chat service on our website.

Controller: Third party cookie.

Further information: 

This cookie expires after 10 years. For more information visit: https://support.liveagent.com/709382-Cookies-used-by-LiveAgent

liveagent_sid

Purpose: This cookie is associated with Live Agent and helps us implement the live chat service on our website.

Controller: Third party cookie.

Further information: 

This cookie expires when the browser session ends. For more information visit: https://support.liveagent.com/709382-Cookies-used-by-LiveAgent

liveagent_vc

Purpose: This cookie is associated with Live Agent and helps us implement the live chat service on our website.

Controller: Third party cookie.

Further information: This cookie expires after 10 years. For more information visit: https://support.liveagent.com/709382-Cookies-used-by-LiveAgent

__stripe_mid, _utma, _utmz, _utmc, _ga and _fbp

Purpose: These cookies are associated with Font Awesome and help us load icons.

Controller: Third party cookie.

Further information: 

The duration of these cookies vary. For more information visit: https://fontawesome.com/privacy

Advertising

We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.

We use the following advertising cookies:

__gads

Purpose: This cookie is associated with the DoubleClick for Publishers from Google and helps with the targeting of our adverts.

Controller: Third party cookie.

Further information: The duration of this cookie varies. Please visit: https://policies.google.com/technologies/ads for more information.

_fbp

Purpose: This cookie is associated with Facebook and helps us provide relevant advertising across the platform.

Controller: Third party cookie.

Further information: This cookie expires after 3 months.

Social Media Cookies

We use social media cookies to allow you to share our website (or parts of it) on social media.

These cookies are likely to be analytical/performance cookies or targeting cookies. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.

We use the following social media platforms:

Twid, Remember_checked_on, Csrf_same_site, Csrf_same_site_set, Ads_prefs, _twitter_sess, _ga, Kdt, Auth_token, Guest_id, Personilization_id, Dnt and External_referer

Purpose: These cookies are associated with Twitter and enable you to share our pages and content on the social network.

Controller: Third party cookie.

Further information: All cookies are persistent and the expiry times vary. For more information visit: https://help.twitter.com/en/rules-and-policies/twitter-cookies