Career Opportunities
Join our team
Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests.
Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer facing teams.
Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.
Explore the current opportunities to join our team:
Head of Marketing
Guest Experience Coordinator
Head of Marketing
(Maternity Cover)
We’re looking for a Head of Marketing to join our friendly team at Perfect Stays. This opportunity is a fixed term, part-time role (24-32 hours per week) covering a period of maternity leave of up to 12 months, based at our modern office in Wadebridge. This position is available to start from the 3rd of March and applications will be reviewed on a rolling basis.
Salary
The full-time salary for this role is £40,000 - £45,000 per annum (£24,000 - £27,000 pro rata for 24 hours per week and £32,000 - £36,000 pro rata for 32 hours per week).
About us
Founded in 2011, we specialise in providing spectacular holiday homes in beautiful locations across the South West. As a luxury brand, exceptional customer service is at the centre of everything we do.
Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.
About the Head of Marketing position
We’re looking for a highly competent and experienced individual to oversee our Marketing department at Perfect Stays. This role will be responsible for managing our Digital and Content Marketing teams, providing strategic direction and having overall accountability for the company’s marketing over the course of the maternity cover.
As the department head and with direct line management responsibilities, we need someone with strong interpersonal skills, who’s confident leading a team. The right candidate will be expected to support, train and mentor two managers, offering advice and championing their professional development. You’ll also work closely with the Leadership team on business decision-making and fulfilling our annual company strategy.
Strong analytical, creative and strategic skills are imperative, as this role oversees all aspects of the marketing mix. You’ll have overall responsibility for ensuring our visual and written content is high-quality and reflective of our luxury brand, offering guidance and feedback to our Content Marketing Manager on everything from PR strategy to photography, video and communications.
Working with our Digital Marketing Manager, you’ll also oversee our technical strategy, including our approach to website development work, SEO, paid media and email marketing. You’ll review and interpret marketing data and reports, measure the effectiveness of campaigns and work with the team to adapt our approach when needed. A data-driven and flexible mindset is imperative, as you’ll be expected to offer strategic guidance and identify opportunities for innovation in a frequently changing marketplace.
This role also has ultimate responsibility for our third-party agencies, which involves maintaining strong relationships, tracking our KPIs and ensuring we continue to achieve a strong return on investment. You’ll need experience managing large budgets independently, as you’ll be responsible for overseeing our department expenditure.
We’re looking for an individual with at least two years’ experience in a similar position – ideally a head of department, although we would consider an experienced senior marketing manager. Either way, the right candidate will have managed multiple team members and had overall responsibility for a complex marketing strategy. We’re looking for someone with the confidence to take initiative and hit the ground running – who’s capable of making measured decisions and working independently.
The Head of Marketing will report to our Managing Director. Please note, due to the nature of the tourism industry, our Christmas and New Year rotas may require working a Saturday or Sunday (advance notice is provided).
Main goals and responsibilities
• Overseeing the strategic direction of the Marketing department, ensuring we’re hitting our targets and KPIs whilst staying within budget.
• Leading the Marketing team and line managing two managers, which involves ongoing training, supporting with personal development plans, helping with decision making and advising on their line management responsibilities.
• Taking responsibility for our visual and written content, offering guidance and advice to our Content Marketing Manager on everything from PR strategy to content plans, photo shoots and new property launches.
• Overseeing our technical strategy, including our approach to website development work, SEO, paid media and email marketing. Working with our Digital Marketing Manager so we remain innovative.
• Managing our large marketing budget and department expenditure, which includes tracking costs, approving budget requests and finding areas for efficiencies.
• Having ultimate responsibility for our third-party agencies (paid media, SEO, PR, website development), maintaining positive relationships, reviewing contracts, tracking performance and driving a strong return on investment.
• Reviewing and analysing marketing and sales data, offering strategic guidance to the Marketing team and identifying new opportunities when needed.
• Working closely with the Leadership team on business decision-making, evaluating sales trends, bi-monthly property performance review meetings, new property launches, and fulfilling the annual company strategy.
• Upholding the integrity of our brand image, having final sign off on PR opportunities, collaborations and partnerships.
We require the following skills and experience
• At least two years’ experience as a head of department or senior marketing manager, with previous responsibility for a marketing team and multi-channel strategy.
• Highly proficient in all areas of digital and content marketing, with technical, analytical and creative experience.
• A skilled communicator, who’s able to build strong working relationships both inside and outside the company.
• Exceptional organisational skills, with the ability to juggle a complex workload and competing priorities.
• The drive to work independently, take initiative and make measured decisions.
• A positive, confident and empathetic attitude, with a passion for training and mentoring individuals.
• Cornwall based with a clean driving licence and own transport.
How to apply
Please email a cover letter to Head of Marketing and Brand, Rebecca Jackson, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.
Please note that all applications must include a covering letter alongside your CV. Without this, your application won’t be considered.
Guest Experience Coordinator
(Maternity Cover)
We’re looking for a Guest Experience Coordinator to join our fantastic Guest Experience team at Perfect Stays. This opportunity is a fixed term, full time position covering a period of maternity leave of up to 12 months. For the right candidate, we may be able to offer a full-time role following this period of cover.
This is a full-time position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis.
Salary
£25,000
About us
Founded in 2011, we specialise in providing spectacular holiday homes in beautiful locations across the Southwest. As a luxury brand, exceptional customer service is at the centre of everything we do.
Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.
About the Guest Experience Coordinator position
We’re looking for a highly organised and proactive individual with a passion for outstanding customer service. This is a fast-paced, customer-centric role encompassing a range of different tasks and activities, from helping customers to plan the special details of their stay through our concierge service, to property quality assurance checks, taking booking payments, building relationships with local businesses, general administration, creating and updating customer literature and driving positive customer reviews.
Alongside your colleagues, you will be responsible for ensuring a fantastic guest experience throughout. For the right candidate, this role will also offer great future prospects with lots of excellent team incentives.
In addition, you will have the opportunity to upskill and assist the wider team on a range of other projects throughout the year, such as bookings with our Property Advisors and setting up new property listings with our Portfolio Team. This diverse position offers lots of task variation and is vital to our unique service proposition, and the daily running of the business.
Main goals and responsibilities
• Delivering an exceptional level of customer service by email and over the phone
• Dealing with guest enquiries and concierge requests
• Recommending local experiences, creating itineraries and providing detailed property and area information
• Gathering guest booking details and taking payments
• Working with guests, owners and service providers to overcome any issues and guest complaints efficiently
• Building relationships with concierge contacts and researching new concierge options for our guests
• Creating and updating written content for company materials, including booking and property information
• Attend property visits to support with the new property setup process and carrying out detailed Quality Assurance checks
• Day-to-day office administration
We’re looking for the following skills and experience
• Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
• Clear ability to be proactive and take initiative
• Outstanding written and verbal communication skills
• Ability to deliver a high level of customer care and problem solve effectively
• Ability to always maintain composure and professionalism
• High attention to detail
• Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Strong work ethic, integrity and ambition to succeed
• Ability to adapt to a fast-paced working environment with a can-do attitude
• Strong background in office administration
• Previous hospitality/tourism experience
How to apply
Please email a cover letter to Guest Experience Manager, Philippa Taylor, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.
Why work for Perfect Stays?
At Perfect Stays, we’re committed to providing a supportive, happy and healthy workplace. It’s why 40% of our current team members have been with us for more than five years, and why in this year’s anonymous team survey, 100% of our staff said they feel proud to work at Perfect Stays.
We offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible. We’re also an accredited Living Wage Employer - this means every member of our team receives the real Living Wage, which is the only UK wage rate based on the cost of living.
We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.
What we currently offer our team members
• 28 days’ holiday with an increased annual leave entitlement based on length of service.
• An enhanced sick pay scheme based on length of service.
• Enhanced maternity, paternity, adoption and compassionate leave based on length of service.
• A paid day off if you’re due to work your birthday.
• A paid volunteering day so you can support a charity close to your heart.
• Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday)!
• Ongoing investment in training and personal development.
• Funded team drinks once a month.
• Funded quarterly team afternoons, including our annual Christmas party celebration.
• Occasional team stays at our properties.
• Breakfast cereals provided for all team members.
• Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed.
*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.
“The Wallwork Family, Derbyshire | Trustpilot - Stayed at PentyakSimply the best holiday rental company in the South West. Admin, support, attention to detail, people are all of top quality.
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