Career Opportunities

Join our team

Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests. 

Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer facing teams. 

Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.

Explore the current opportunities to join our team:

Office and HR Manager
Marketing Coordinator
Portfolio Coordinator
 

We’re looking for an Office and HR Manager to join our friendly and professional team at Perfect Stays. This is a new full-time permanent position, 40 hours per week, five days a week, in our modern Wadebridge office. Part-time hour requests will be considered. The role is primarily office-based, however, hybrid working would be considered for the right candidate, after successful completion of the probation period.  

Please note: applications will now be reviewed in the New Year, from Monday 6th January.

Salary
£30,000 - £32,000 depending on experience  

About the Office Manager position
We're recruiting for a competent Office and HR Manager with prior experience, to perform a variety of both office administration and HR tasks to support our growing business. As the business grows, this will allow the business to consider further progression for this role and potentially manage a team in the future. 

The ideal candidate will thrive in a buzzing office environment and have a high attention to detail, with the ability to problem solve effectively. Someone who loves to ensure the smooth running of the business and be hands-on to help out where required. Being able to work confidently and use their initiative, both individually and as part of a team, is required.   

The role will involve working closely with the Head of Finance and the rest of the management team, therefore someone with a can-do attitude, good team spirit and strong communication skills are essential. The role is Monday to Friday, however, our Christmas and New Year rotas may require working either a Saturday or Sunday, depending on that particular year. Advance notice of Christmas working rotas is given. Full training will be given for the main duties. 

Main goals and responsibilities
•    Office manager duties  
•    Welcome visitors and organise refreshments 
•    Organise cleaners and ensure the office is kept tidy  
•    Order stationery and IT equipment  
•    Organise the venue and catering for quarterly management meetings 
•    Take minutes at quarterly management and staff meetings 
•    Organise the team's quarterly activities  
•    Completion and review of Health and Safety checks, including fire alarm tests and organising annual PAT testing
•    File organisation, especially digital files  
•    Vehicle checks/ arrange MOTs   
•    Arrange any necessary transport and accommodation for training and events  
•    Christmas party arrangements  
•    Weekly shops  
•    Asset management (issue keys etc.)  
•    Ensure office-wide compliance with DSE  
•    Organise office maintenance/ repairs   
•    Organise cards and gifts for team members and external contacts  

HR goals and responsibilities 
•    Liaise on basic HR issues as they arise 
•    Oversee recruitment processes  
•    Manage the employee lifecycle (i.e. leavers)  
•    Keep staff handbook and induction pack up to date  
•    Keep other staff policies and procedures up to date  
•    Produce HR KPI reports  
•    Send out HR documents (offer letters/ employment contracts)  
•    Keep staff HR records up to date  
•    Take ownership of HR tracking (i.e. driving licence updates)  
•    Complete and report on the annual staff survey  
•    Annual leave set up and helping to organise the festive rotas  
•    Organise access, equipment and IT accounts for new starters, and manage office-based elements of the induction process  

 Other responsibilities
•    GDPR compliance  
•    Liaising with IT support 
•    Arrange and oversee work experience placements   
•    Assist with office-based sustainability initiatives 
•    Be the appointed manager to oversee our Charity and Wellbeing team  
•    The lists above demonstrate a large part of the recurring tasks, however, there might be occasional projects

We’re looking for the following skills and experience
•    Minimum two years in an office administration role 
•    Previous HR experience, preferably with a qualification such as CIPD level 3 is desirable but not essential 
•    High level of attention to detail 
•    Problem-solving skills, including using their initiative to investigate issues and offer logical solutions 
•    Ability to work well under pressure to deadlines 
•    Good telephone and email communication skills, including good spelling and grammar, are essential 
•    Excellent organisation skills 
•    Previous customer service experience is beneficial but not essential 
•    Fully IT literate in all areas including email, Microsoft Word and Microsoft Excel 
•    Have own transportation and full driving licence 

How to apply
Please email a cover letter to the Head of Finance, Andrew James, telling us why you would like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk
 

Our dynamic in-house Marketing team at Perfect Stays are looking for a talented Marketing Coordinator to join them in our Wadebridge office. This is a full-time permanent position (40 hours per week).

Please note: applications will now be reviewed in the New Year, from Monday 6th January.

Salary 
£25,000 pa 

About the Marketing Coordinator position  
We’re looking for a capable individual to join our Marketing team with impeccable content creation and digital marketing skills. Previous writing experience is essential and a degree (or equivalent qualification) in English, Creative Writing, Journalism, Media or Marketing would be desirable. 

Above all else, we’re looking for someone with a passion for creating compelling content, an excellent grasp of marketing fundamentals, and meticulous attention to detail. A creative flair and a positive, pro-active attitude are important, as are exceptional organisational skills. 

This is an exciting opportunity for someone looking to join a fast-paced digital business. For the right candidate, the role will offer lots of task variation, great future prospects, and fantastic team incentives. 

The role is Monday to Friday, however, our Christmas and New Year rotas may require working either a Saturday or Sunday depending on the particular year. Advance notice of Christmas working rotas is always given.  

Full training will be given for the main tasks and responsibilities. 

Main duties and responsibilities
•    Create sophisticated, engaging and concise copy across all marketing channels, including our website, blog posts, email marketing and social media 
•    Manage content creation and scheduling across all of our social media channels, including Facebook, Instagram and Linkedin 
•    Video editing and content creation for use on Instagram Reels 
•    Organise and manage photo and video shoots at properties across our portfolio, which includes interior styling 
•    Liaise with property owners and third parties including photographers, stylists and designers throughout the new property set-up process and beyond 
•    Create and implement successful email marketing campaigns, using compelling copy, effective imagery and considered mailing list segmentation  
•    Carry out a wide range of marketing administration tasks, including updating our internal documents, responding to guest reviews, and communicating with our Portfolio, Guest and Sales teams in a clear and timely manner 
•    Report on the success of campaigns and put forward new ideas to improve marketing activities and drive results 
•    Design and edit property floorplans for use across our website

We’re looking for the following skills and experience
•    Educated to degree level with a good understanding of digital marketing fundamentals 
•    Proven writing, editing and proofreading experience with the ability to create sophisticated and original content to deadlines 
•    Outstanding written and verbal communication skills, with an excellent grasp of spelling and grammar, and meticulous attention to detail 
•    A passion for social media in a business setting, and the ability to identify trends and opportunities across all platforms 
•    A creative flair, an interest in photography and/or video creation, and the confidence to style beautiful interiors for photo and video shoots at our properties 
•    An interest in design, plus an understanding of how to select strong marketing images 
•    Confidence speaking with property owners and third parties like photographers, stylists and designers 
•    The ability to adapt, take initiative, learn and develop in a fast-paced working environment. As well as exceptional organisational skills, a proactive “can do” attitude and the ability to multi-task are essential. 
•    Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Adobe Creative Suite. Adobe PhotoShop editing experience is particularly desirable.  
•    A strong local awareness of Cornwall and the South West 
•    Clean driving licence and own transport 

How to apply 
Please email a covering letter to Content Marketing Manager, Sophie Boyce, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.  

Please note that all applications must include a covering letter alongside your CV. Without this, your application won’t be considered.

Portfolio Coordinator 

We’re looking for a Portfolio Coordinator to join our friendly and professional team at Perfect Stays. This is a full-time permanent position (40 hours per week), which includes some weekend work on a rota basis. 

Please note: applications will now be reviewed in the New Year, from Monday 6th January.

Salary
From £25,000

About the Portfolio Coordinator position
We’re seeking an organised and enthusiastic individual, with a passion for delivering outstanding customer service. This is a fast-paced, customer-centric role with a varied workload, making it perfect for someone who excels at multi-tasking and enjoys a challenge.

As a key member of our friendly Portfolio Team, you’ll be responsible for maintaining positive relationships with clients. This position is customer-facing, so we’re looking for someone who feels confident providing high-quality customer care through both phone and email. Your responsibilities will include supporting individual property owners with the rental of their homes, ensuring the quality and legal compliance of our properties, and building strong relationships with local businesses.

We’re looking for someone with excellent administration skills and a keen attention to detail. You’ll be managing a wide range of tasks, activities, and projects, as well as handling day-to-day business admin. Additionally, you’ll be expected to step in and assist the wider team when needed. 

Main goals and responsibilities
•    Deliver exceptional customer service through email and phone communication
•    Direct contact for existing property owners, offering support, guidance, and assistance in resolving issues while helping to maximise the rental performance of their homes
•    Collaborate with property owners, suppliers, as well as our Guest Coordination and Marketing teams to support the set-up of new properties
•    Create and update written content for company materials, including booking and property information
•    Ensure compliance requirements are communicated effectively with property owners and servicing companies
•    Conduct thorough quality assurance checks at all properties
•    Handle general office administration tasks as needed

Ideally, we’re looking for the following skills and experience
•    Exceptional organisational skills with the ability to manage multiple tasks and meet deadlines
•    Proactive approach with a clear ability to take initiative and solve problems
•    Excellent written and verbal communication skills
•    Proven ability to deliver a high-quality customer care and resolve issues effectively
•    High attention to detail, ensuring accuracy in all aspects of work
•    Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
•    Strong work ethic, integrity and a desire to succeed
•    Ability to thrive in a fast-paced environment with a positive, can-do attitude
•    Strong background in office administration
•    Previous experience in customer service or the tourism industry
•    Own transportation and full driving licence

How to apply
Please email a covering letter to Portfolio Account Manager, Paige-Amice Turner, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.  
 

Why work for Perfect Stays?

At Perfect Stays, we’re committed to providing a supportive, happy and healthy workplace. It’s why 40% of our current team members have been with us for more than five years, and why in this year’s anonymous team survey, 100% of our staff said they feel proud to work at Perfect Stays.

We offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible. We’re also an accredited Living Wage Employer - this means every member of our team receives the real Living Wage, which is the only UK wage rate based on the cost of living.

We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.

What we currently offer our team members
 

• 28 days’ holiday with an increased annual leave entitlement based on length of service.
• An enhanced sick pay scheme based on length of service. 
• Enhanced maternity, paternity, adoption and compassionate leave based on length of service.
• A paid day off if you’re due to work your birthday. 
• A paid volunteering day so you can support a charity close to your heart. 
• Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday)! 
• Ongoing investment in training and personal development.
• Funded team drinks once a month. 
• Funded quarterly team afternoons, including our annual Christmas party celebration. 
• Occasional team stays at our properties. 
• Breakfast cereals provided for all team members.    
• Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed. 

*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.