Concierge Case Studies
Meet the people we work with to create unforgettable experiences for our guests
We’re proud of our roots in the South West and passionate about supporting the communities that make our region so special. Through relationships with neighbouring businesses, we provide guests with insider knowledge and contribute to the vibrant local economy. Our Concierge team can arrange everything from private chefs and in-home spa treatments to exclusive guided tours and outdoor adventures, elevating the self‑catering concept to new heights of luxury and personalisation.
We only work with the people and businesses who we trust to deliver an exceptional experience for our guests. Together, we craft a once-in-a-lifetime holiday - be it a family Christmas, a personal milestone, or honeymoon stay.
Read on to find out more about the fantastic concierge contacts we work with in the South West.
Gourmet experiences
Rob Michael | Founder and Private Chef, Flavour & Wine
"Perfect Stays were one of the first companies that promoted me as part of their concierge service. We make the process as simple as possible for every guest, and the team in the office are great. To visit these amazing properties that Perfect Stays offers, like Shun Lee, I'm very fortunate to be able to do this."
Private chef experiences are what our guests ask us about most often - and for good reason. An evening spent around the dinner table, surrounded by friends, family, and stunning views, can truly be food for the soul.
We invited Rob to cook up a storm with us in St Ives, and asked him what makes our concierge service so special. Watch his case study to hear his highlights.
WATCH ROB'S VIDEO
Spa and wellness breaks
Philippa Taylor | Guest Experience Manager, Perfect Stays
That amazing feeling of breathing deeply and switching off from everyday life is something everyone craves. We love to create this feeling for our guests, and it's why our wellbeing experiences are so popular.
We can recommend coastal walks, book in-house massages, or organise group yoga sessions. With swimming pools, saunas and hot tubs, plus wide open countryside and golden beaches on their doorstep, our luxury homes offer a natural escape for body and mind.
Philippa from our Concierge team features in our concierge case study, talking about our luxury wellness experiences. Whether it's Cornwall, Devon or Somerset, incredible experiences await.
WATCH PHILIPPA'S VIDEO
Coastal adventures
George Stoy | Founder and Coach, George's Surf School
"Together with Perfect Stays, what we offer is more than a lesson - it’s an experience. To share this place, these waves, you see the thrill and accomplishment on people’s faces, and you know it's a memory they’ll hold forever."
We've worked with George and his brilliant team of surf coaches for as long as we can remember. Offering tailored lessons from Polzeath, Harlyn and Constantine Bay, George's Surf School is our go-to recommendation for watersports in Cornwall. He's passionate about making families feel confident in the water, and shares our vision that guests deserve a truly unforgettable experience.
Watch our case study video to learn more about George and what he brings to our concierge service.
WATCH GEORGE'S VIDEO
“The Marsh Family, Witney | Trustpilot - Stayed at NightjarWe recently had the pleasure of staying at Nightjar and we couldn't be more pleased with our experience. From the moment we made our reservation, the Perfect Stays team provided exceptional customer service. Every interaction, whether it was over the phone or via email, was friendly and professional, made us feel valued and well taken care of. As for the property itself, it exceeded our expectations in every way. We wholeheartedly recommend a stay at Nightjar and booking through Perfect Stays.
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